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  1. Lamassu Support
  2. Troubleshooting

Troubleshooting

Reimaging, maintaining bill validators and dispensers, tackling error messages

Reimaging

  • Reimaging the Douro and migrating to a USB drive

Powering on

  • Sintra Forte (2018-2019) – Connecting the battery backup
  • Sintra (2018-2019) – Connecting the battery backup
  • Douro (2014-2018) – Powering on and off

Connectivity

  • Changing the Wi-Fi network on the Douro

Bill validation

  • Bill validator rejecting notes
  • Bill validator not accepting notes
  • Updating your bill validator's firmware
  • Disabling certain denomination notes

Error screens

  • 'Sorry, maintenance required'
  • 'Network down - Sorry we are down for the moment'
  • 'Sorry, we're down' directly following pairing

Transactions

  • BitGo Error: 'password error - ccm: tag doesn't match'
  • Reindexing your node wallets
  • Maintaining wallet operability (networkError, 'Status code 500', coins offline)
  • 'One moment', no SMS sent

Scanning

  • Adjusting the camera if not scanning (Douro)

Cash-out

  • Addressing the 'Booting up' screen
  • Addressing dispensing errors 96 & 97
  • Addressing dispensing errors 80 & 81
  • Addressing dispensing errors 64 & 67
  • 'Nothing yet...' screen
  • Effect of customers using exchanges to deposit
See all 9 articles

Specific instances

  • Managing space requirements for Zcash and Monero
  • Addressing high resource usage in servers with multiple machines
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