Troubleshooting

Reimaging

• Reimaging the Douro and migrating to a USB drive

Powering on

• Sintra Forte (2018-2019) – Connecting the battery backup
• Sintra (2018-2019) – Connecting the battery backup
• Douro (2014-2018) – Powering on and off

Connectivity

• Changing the Wi-Fi network on the Douro

Bill validation

• Bill validator rejecting notes
• Bill validator not accepting notes
• Updating your bill validator's firmware
• Disabling certain denomination notes

Error screens

• 'Sorry, maintenance required'
• 'Network down - Sorry we are down for the moment'
• 'Sorry, we're down' directly following pairing

Transactions

• BitGo Error: 'password error - ccm: tag doesn't match'
• Reindexing your node wallets
• Unaccounted Ethereum balance following a cash-out transaction
• Maintaining wallet operability (networkError, 'Status code 500', coins offline)
• 'One moment', no SMS sent

Scanning

• Adjusting the camera if not scanning (Douro)

Cash-out

• Addressing the 'Booting up' screen
• Addressing dispensing errors 96 & 97
• Addressing dispensing errors 80 & 81
• Addressing dispensing errors 64 & 67
• 'Nothing yet...' screen
• Effect of customers using exchanges to deposit

See all 9 articles

Specific instances

• Managing space requirements for Zcash and Monero
• Addressing high resource usage in servers with multiple machines