The 'Nothing yet...' screen appears when a user's attempt to place a cash-out deposit has timed-out. A request will timeout if no transaction is detected within two minutes of being on the deposit screen.
Timeouts are often due to one of the following scenarios:
Custodial Wallets or Exchanges
Custodial wallets, or exchanges, are services by which the user is not entirely in control of their own coins. When using these, transactions are typically not broadcast as soon as a withdrawal request has been made. Some services may take a number of hours to complete a withdrawal.
Please see our article, Effect of customers using exchanges to deposit, for more information on this.
If the user has a poor connection to the internet on their device, this could result in a delay or failure to broadcast the transaction.
If a user attempts to input a transaction manually, they may be prone to entering in the wrong amount. If the amount of coins sent is less than the requested amount, the machine will not detect the transaction.
When the 'Nothing yet…' screen is shown, the user is presented with a question: 'Have you sent the coins yet?', along with two options 'Yes, I have' or 'No, I Haven’t'.
If a user selects 'Yes, I have', they will be prompted to confirm their phone number. This will allow them to redeem the transaction at a later time. They will be alerted by SMS once their deposit has one confirmation on the blockchain. Once alerted, the client can return to the machine, press the Redeem button, and cash-out their transaction.
If a user instead selects 'No, I haven't', they will be redirected back to the original deposit screen with QR code, where they'll have more time to make the deposit.
If the user declines to provide their phone number, exits the transaction flow, or allows the 'Nothing yet' screen itself to time out they will not have a means to redeem the transaction if it is later sent and seen.
Therefore, they will need to contact the operator in order to reconcile the transaction through refunding the coins or manually disbursing the cash.
Before refunding a user, please cancel the transaction from possbily being redeemable.