Cash dispenser error messages (Puloon)

If there's an error while dispensing cash, the machine will display the 'Out of cash' screen, and a message will be recorded in 'error' column of the transaction and dispense logs.

For example, if the entry is 81 this refers to difficulty in picking up the next bill from the second (bottom) cassette.

Please see the Cash-out category of our Troubleshooting section for guides on handling some of the following errors, or email us to open a support ticket.

DECIMAL CODE	HEX EQUIVALENT	DETAIL
1	0x01	Feeding Time-out between CHECK Sensor and SONAR Sensor
2	0x02	Feeding Time-out between SONAR Sensor and DIVERT Sensor
3	0x03	Feeding Time-out between DIVERT Sensor and EXIT Sensor
4	0x04	Feeding Time-out between DIVERT Sensor and REJECT Sensor
5	0x05	A Note Is Staying at EXT Sensor
6	0x06	Ejecting the Note Suspected as Rejected
7	0x07	Abnormal Note Management (Flow Processing Error)
8	0x08	Abnormal Note Management (Flow Processing Error)
9	0x09	Rejecting the Note Suspected as Ejected
11	0x0B	Detecting Notes on the Path Before Start of Pick-up
12	0x0C	Too Many Pick-up Events During Dispensing from One Cash Cassette (Limits of Total Pickup : 50 Notes Including all the Rejected)
13	0x0D	Too Many Rejects During Dispensing from One Cash Cassette (Limit: 20 notes)
14	0x0E	Abnormal Termination During Purge Execution
15	0x0F	A Note Is Staying at REJECT Sensor
17	0x11	Detecting Trouble in Motor or Slit Sensor Before Dispensing
18	0x12	Not Detecting Reject Tray before Start or for Operation
19	0x13	Failed to Calibrate Sensors
20	0x14	More Banknotes than the Requested are Dispensed.
21	0x15	Dispensing is Not Terminated within 90 Seconds.
22	0x16	Recogniging Abnormal Command
23	0x17	Recognizing Abnormal Parameters on the Command
24	0x18	Downdoad Sequecne is incorrect.
25	0x19	Failure of Write
26	0x1A	Not to Give Verify command on Reset after Downloading Program
27	0x1B	Failure of Writing EEPROM
28	0x1C	Mismatches Checksum of EEPROM on Writing EEPROM
29	0x1D	Error in Dispense Serial Number or Identifiaction Number of Dispense Command (in case of the same value of Serial)
30	0x1E	ACK message was not return from host after dispenser transmit response.
31	0x1F	Detect Notes in Exit Sensor at Purge
32	0x20	Divert Sensor is Always On
33	0x21	Exit Sensor is Always On.
34	0x22	Reject Sensor is Always On.
35	0x23	Sonar Sensor is Always On.
38	0x26	Back-Feeding Time-out between DIVERT Sensor
40	0x28	Divert Sensor is Always Off.
41	0x29	Exit Sensor is Always Off
42	0x2A	Reject Sensor is Always Off.
43	0x2B	Sonar Sensor is Always Off.
48	0x30	Path1 Sensor is Always On.
49	0x31	Check1 Sensor is Always On.
50	0x32	CST_IN1 Sensor is Always On.
51	0x33	Path2 Sensor is Always On.
52	0x34	Check2 Sensor is Always On.
53	0x35	CST_IN2 Sensor is Always On.
64	0x40	Path1 Sensor is Always Off.
65	0x41	Check1 Sensor is Always Off.
66	0x42	CST_IN1 Sensor is Always Off.
67	0x43	Path2 Sensor is Always Off.
68	0x44	Check2 Sensor is Always Off.
69	0x45	CST_IN2 Sensor is Always Off.
80	0x50	Banknote Pick Up Error in the Cassette1 on NEAREND State
81	0x51	Banknote Pick Up Error in the Cassette2 on NEAREND State
84	0x54	Jamming or sensor failure in the Cash Cassette1
85	0x55	Jamming or sensor failure in the Cash Cassette2
88	0x58	Not Detecting Cash Cassette1 before Start or for Operation
89	0x59	Not Detecting Cash Cassette2 before Start or for Operation
92	0x5C	Cash Cassette1 is Near-End (In Case of Near End Detection Mode)
93	0x5D	Cash-Cassette2 is Near-End (In Case of Near End Detection Mode)
96	0x60	Pick-up Error in Cassette1 (Banknotes exist in Cash Cassette1)
97	0x61	Pick-up Error in Cassette2 (Banknotes exist in Cash Cassette2)
128	0x80	Detect Note in Cassette 1 Check Sensor
129	0x81	Detect Note in Cassette 2 Check Sensor or Path 2
137	0x89	Detect Note in Sonar Sensor before pick up
138	0x8A	Detect Note in Diverter Sensor before pick up
139	0x8B	Detect Note in Exit Sensor before pick up
140	0x8C	Detect Note in Reject Sensor before pick up

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