Improperly secured machines are attractive targets for thieves due to the cash involved.
Please consider our recommendations below, and routinely review your security procedures, including cash collection process, key storage and backup, overhead cameras, and all other aspects of your operation.
See also our article on digital security practices.
Securely mounting your machine
To prevent machines from sprouting legs and walking off, we highly recommend mounting them to the floor or wall with the included bolts.
Please see the Cryptomat Quick Setup article for your particular machine model for notes on bolting procedures.
Variable collection times
Do not collect or refill your machines' cash at regular times. Vary these times so that potential thieves cannot predict your movements or wait for you outside the location.
Be inconspicuous when emptying. Don't wear the same clothes, hat, backpack, etc. Dress down, dress low-key. Don't attract undue attention.
Transport cash in an unassuming, low-end bag or backpack, for the same reasons you wouldn't carry a high-end laptop into a tourist zone in an obvious laptop bag emblazoned with its logo.
Additional cash boxes
Rather than visibly remove cash from a machine's cash boxes, or refilling cash cassettes on-site; consider ordering additional cash boxes and cassettes, and instead quickly swapping them at the machine for empty cash boxes and pre-filled cash cassettes.
This way, time at the machine is minimised, and onlookers are not enticed by seeing stacks of cash being moved around.
Contact us for information on ordering additional units, and also see our article on identifying your cash box and cassette models.
Adding cam locks to cash boxes
Both cash-in boxes and cash-out cassettes can be fitted with cam locks, so that those you entrust with removing and swapping them don't have to have direct access to the cash inside.
This complements having additional cash boxes/cassettes, so that a cash collector can arrive with a locked empty cash box and locked full cash cassettes, and swap them out for similarly locked units in the machine themselves. Then, cash can be reconciled in a more secure environment with a trusted associate, and checked against server transaction records and bill counts.
Removing cash nightly
If you've entrusted the location with access to the machine's interior, consider having them remove its cash boxes nightly and advertising that fact.
Convenience stores and supermarkets prominently state that their safes are emptied nightly to discourage overnight break-ins.
Changing the locks
If a past associate continues to have access through a copy of your machine's Abloy keys, and you're unable to reclaim these from them, you should consider replacing the locks.
Contact us for details on ordering new locks.
In the case of electronic vault locks on Sintra Fortes, you should also reprogram access codes.
Key reorder card backup
Included in your accessories kit was a plastic key card the size of a credit card. This contains important batch and serial numbers that allow you to make additional Abloy key copies from the supplier.
Keep it in a safe place, though also make a secure copy of all the information contained on it, stored separately.
Consider the security environment when choosing a location
A very important aspect of choosing a location is its security profile.
For example, a 24-hour petrol station means there'll be an attendant at all times, but will the machine be within line of sight of them? Placing it in a back corner without eyes on it can give attackers additional time to work unnoticed.
A mall may have security guards, though how often do they patrol past your machine? Consider placing it in the most conspicuous location with the greatest number of observers and patrols, perhaps close to the mall security offices as well.
How many security cameras are in the location, would one be trained on the machine, and would it be obvious to someone standing at the machine?
Your machine may be bolted to the floor, though is it close to a store window or door? A traditional ATM attack involves wrapping a chain around it and pulling it out of its secured footing with a truck. Keeping machines away from entrances makes this more difficult.
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