How to obtain support for your cryptomat

We're delighted to support you in the operation and maintenance of your cryptomat!

If you run into any issues, here's how you can go about obtaining support.

First time setup

Your machine comes with a month's free support in setting it up and learning all aspects of its operation.

First time operators should begin with our setup information. As you have any questions, please reach out to our support team and we'll be glad to assist, and schedule a live chat.

Ongoing support

Ongoing direct support is available with our Service Level Agreement.

The SLA is optional, though enables dedicated support from our team. Without the SLA, our Knowledge Base articles and software updates are still free.

Software updates

Whether or not you're a subscriber to the SLA, we can remotely push the latest software releases to your machine upon request. Please see our articles here on updating to the latest.

Obtaining support

If you have an issue, here are some first and next steps:

Search our Knowledge Base

We have many articles in our Knowledge Base covering all aspects of machine operation, and we're frequently adding new ones.

If you have a question, or are encountering an issue with a feature, please review its relevant article as the answer may be a quick fix or an overlooked aspect of configuration.

Check our support feed

There may be updates to our software which resolve the conditions you're experiencing, or a known issue we're working to address, or third-party service outages which could affect your setup.

We publish these on our @LamassuSupport twitter feed and Telegram channel (create a ticket for an invite) so please check our latest posts, follow, and enable push alerts.

Create a ticket

If you don't find your answer above, please drop a note to our support team and we'll get back to you shortly to assist!

A note on custom code

Because of the variable and intensive nature of custom development, we are unable to either assist with the custom development process, deploying custom changes, or support software which has been customised. Our code is fully free and open-source, though any effort to develop on it should be taken independently.