Upon pressing Start and proceeding to the scanning screen, if the machine does not detect the presence of the camera, it may shortly after do the following:
- Present the 'Connecting' screen, going back to 'Hello'
- Cycle the bill validator and/or dispenser
- Flash the scanning bay light
Perform the following to resolve:
Douro model (10" screen)
Open the machine door and locate the cabling on the top of the tablet computer inside the door. Do not remove the cables, but rather push the USB cables in gently to ensure they are connected. Then shut down the machine by pressing once on the power button on the top of the tablet. Wait for the screen to go fully to black (~15 seconds). If the machine's power cable is accessible, also unplug from wall power, wait 5 seconds, and plug back in. Then press once on the power button to boot.
If this doesn't resolve upon next boot, while the machine is on unplug the camera's USB cable from the top of tablet, wait 5 seconds, then plug back into a USB port.
Trofa model (7" screen)
Open the machine door and locate the USB hub to the right of the vault. Do not remove the cables, but rather push the USB cables in gently to ensure they are connected. Then shut down the machine by unplugging the power cable from the wall. Wait for the machine to go fully to black, then boot again by plugging into the wall. If using Wi-Fi, you'll be prompted to re-enter the credentials.
If this persists, please reach out to our support team.