Our machines come with 30-days free support and feature a one-year limited warranty on hardware.
To maintain our high-level of support and further software development, ongoing support is covered by our optional yet recommended Service Level Agreement.
Our knowledgebase and open-source software are free. Machine and server updates are provided regardless of subscription status.
Service Level Agreement
Our SLA can be found here: lamassu.is/service-agreement
Services provided with the SLA:
- Dedicated email support
- Scheduled live chats
- In-depth machine and server log investigation
- Full assistance during the upgrade process
The SLA is does not provide assistance on custom development or support for custom software.
- First machine – €85 / mo
- Each additional machine – €35 / mo
Full-year pricing (10% off):
- First machine – €76.50 / mo
- Each additional machine – €31.50 / mo
To sign up, or if you have any questions, please email email@example.com
We'll provide an invoice payable in BTC, BCH, or SEPA transfer, and ask that you send a signed copy of the SLA.