New machines come with 30-days free support and feature a one-year limited warranty on hardware. (Details: https://lamassu.is/purchase-agreement/)
To maintain our high-level of support and further development, ongoing support is covered by our optional yet recommended Service Level Agreement: https://lamassu.is/sla
Our knowledgebase, Slack channel, and open-source software are free and open.
If you've purchased a second-hand machine or are getting yours back online after a while, we'll get you on track with a week's worth of one-on-one support sessions, covering backend setup, wallet configuration, machine updates, instruction and troubleshooting for 60 USD.
Service Level Agreement
Services available with the SLA:
- Dedicated email support
- Updates and bug fixes as they become available
- In-depth machine log and server investigation
- Scheduled live chats and calls
- Remote reboots
1-4 live machines – 100 USD per machine
5-9 live machines – 90 USD per machine
10+ live machines – 80 USD per machine
There is an additional 5% discount for paying 12 months upfront.
Services we can perform without an SLA:
- Free support articles
- Clarification on support articles
- Notices from our @LamassuSupport twitter feed
- Remote unpairing from old servers
- General release updates
To sign up, or if you have any questions, please email email@example.com