New machines come with 30-days free support and feature a one-year limited warranty on hardware: lamassu.is/purchase-agreement
To maintain our high-level of support and further development, ongoing support is covered by our optional yet recommended Service Level Agreement: lamassu.is/sla
Our knowledgebase, Slack channel, and open-source software are free.
Service Level Agreement
Services provided with the SLA:
- Dedicated email support
- Updates and bug fixes as they become available
- In-depth machine log and server investigation
- Scheduled live chats and calls
Half Year Pricing:
- 1-9 live machines – €80 / mo per machine
- 10-19 live machines – €72 / mo per machine
- 20+ live machines – €64 / mo per machine
Full Year Pricing:
- 1-9 live machines – €70 / mo per machine
- 10-19 live machines – €63 / mo per machine
- 20+ live machines – €56 / mo per machine
To sign up, or if you have any questions, please email [email protected]
We'll provide an invoice payable in BTC or BCH, and ask that you send a signed copy of the SLA.
If you've purchased a second-hand machine or are getting yours back online after a while, we'll get you on track with a week's worth of one-on-one support sessions, covering admin setup, wallet configuration, machine updates, instruction and troubleshooting for €50.